Overview
This website is owned and operated by Mark Brand Boutique, LLC. Throughout the site and all our correspondences, the terms “we”, “us” and “our” refer to Mark Brand Boutique, LLC. The terms “you” “your” refer to the visitor accessing the site.
By accessing or using any part of our site, you agree to be bound by these Terms of Service and accept all terms, conditions, policies, and notices stated here.
If you do not agree to all the terms and conditions listed on this page, then you may not access the website or use any of our services.
Violation of Terms:
Violation of any of the Terms listed here will result in an immediate termination of your access to our site and/or services.
Term and Policy Updates:
We reserve the right to update, change or replace any part of these Terms of Service at any time.
It is your responsibility to check this page for any updates or changes to the terms or policies.
Questions:
Any questions about these terms or policies can be sent to hello@markbrandboutique.com
Support Policy
We strive to provide helpful support that will enable you to grow your brand and business. Because we are a small-scale company we may not be able to provide all clients with one-on-one technical support. However, we have a support policy in place to meet your support needs.
Included tutorial & instructions:
Every item available for sale in our shop includes a detailed tutorial for editing and managing the purchased file. All clients must review the tutorial and instructions prior to requesting technical support or submitting a support ticket.
Requesting support:
After completing the full online tutorial, if your question still has not been answered you may submit a support ticket.
We will be able to assist you with:
- General Bugs & Fixes
- Questions related to the design or template features or settings
We will NOT be able to assist you with:
- Customization or modifications beyond what is instructed in the tutorials
- ProPhoto questions unrelated to the design specifically
- Photoshop questions unrelated to the design specifically
- WordPress questions unrelated to the design specifically
- Canva questions unrelated to the design specifically
- Hosting, server or any website questions unrelated to the design specifically
- Issues related to user modification or custom CSS
Software requirements:
You must be operating your website and/or Photoshop on the most current software version to receive support. We only manage our products for the most current software version, so we do not provide support for outdated websites or clients using outdated Photoshop version.
Experience & basic knowledge required:
Please note, the items available for sale in the shop are intended as DIY projects, not finished products. All templates require a basic understanding of the software and platforms involved. We highly recommend you understand how to use the software involved before purchasing the template.
Custom & Restyle Project Support:
Clients with custom or restyle projects will receive direct, priority support during their project up until 5 business days post project launch. After five days, every project is “archived” and the client must submit a support ticket. All support tickets are answered first come first serve. The contact form must be used. Any inquiries sent via email or social channels are not logged and will not be responded to.
Refund Policy
Due to the nature of our digital products, under any circumstances, refunds are not given on any digital templates or designs. All sales for digital products are final and non-refundable.
Money-Back Guarantee
Online digital courses offered on this site qualify for a 7-day money back guarantee. Customer gets 7 days from date and time of purchase to use the online course and included material as an enrolled student. After completing 25% of the course lesson plans, if the customer is not satisfied then the customer may request a full refund of the price paid for the online course within 7 days of the purchase date and time.
The 25% course completion requirement is in place to safeguard our digital products from being stolen or copied by those with malicious intent. Customer course and lesson plan completion is tracked using the online course progress tool. If customer does not read or complete 25% of the full course, then the customer does not qualify for the money-back guarantee.
Copyright Policy
By purchasing any of our products you agree to the following terms:
All designs are copyrighted by Mark Brand Boutique, LLC. Mark Brand Boutique owns the property rights of all designs, graphics, Photoshop file included in the design. As such, every website design includes a design credit for this copyright in the bottom footer.
You may not resell, redistribute or use any product in any way other than for your personal business use. Nor may you claim any of our designs as your original work.
All photographs and images used in the templates and theme demos are governed under the Creative Commons License. If you choose to use the images included in the demo you are responsible for complying with the Creative Commons License.
General Terms
Information Accuracy:
We are not responsible if information on this site is in any way outdated or inaccurate. All information, services, and resources provided by us are general information sources only.
Use at your own risk:
Usage to our site, resources, and any information provided by us is to be used at your own sole risk and discretion.
We are not liable to you or to any third-party for any harm or damages related to the purchase or use of any of our services, products, or information.
Third-Party Links:
The material on our site or resources may include links to third-party services. Usage of any third-party service referenced on our site is to be used at your own sole risk and discretion.
We are not liable to you or to any third-party for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.
Quality or Errors:
We do not guarantee, represent or warrant that the quality of any products, services, or information purchased or obtained by you will meet your expectations.
We do not guarantee, represent or warrant that any of our services, information or products are free from error, inaccuracies or omissions.
We reserve the right but are not obligated, to correct any errors or inaccuracies on our site, products, or resources at any time without prior notice.
Refusal of service:
We reserve the right to refuse service to anyone for any reason at any time.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.
Shop Terms
Changes to products or services:
Prices of services and products offered by us are subject to change at any time without notice.
We reserve the right at any time to modify or discontinue the Service or products without notice at any time.
We are not liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Accuracy of products & designs:
We do not guarantee your computer monitor’s display of any color or will be accurate. As such, we do not offer any refunds or assistance with monitor display.
Coupons and discount offers
Coupons and/or promotion offers provided by discount code are not transferable nor redeemable for cash and cannot be combined with any other coupons or any other offer or discounts or promotions offered.
Coupons and/or promotional offers are identified by a unique code and must be entered during checkout to apply. The discount will be automatically deducted from the final price of the qualifying purchase.
If you fail to enter the coupon code at the time of purchase as specified above, the purchase will not be eligible for the discount. Discounts may not be claimed after confirmation of your purchase on our website. Coupons or promotional offers may not be applied to previous purchases on our website.
Each coupon is valid for a limited time only and will not be replaced if the discount code is lost, expired or deleted.
We reserve the right at any time to modify or discontinue a discount offer without any notice at any time.
Disclosures
Affiliate links:
Some of the links in this site are ‘affiliate links.’ This means if you click on the link and purchase the item, Mark Brand Boutique will receive an affiliate commission.
Please see our general terms regarding the terms and policies for third-party links and information.
Visitor Responsibilities
True and accurate information:
You agree to provide true, current, complete and accurate account information. You may not use false identities, e-mails or any type of falsified information on our site.
Visitor Comments:
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right.
You agree that your comments will not contain libelous, unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.
You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you, other visitors, or any third-party.
Prohibited Usages:
You are prohibited from using our site, resources or any content for any unlawful purposes.
We reserve the right to terminate your use of our services, website, or content for violating any prohibited uses.
Private Policy
Your Personal Information:
Your personal data you provide in your accounts will be used to support your experience throughout this website, process your enrollment, process your shop purchases, and manage access to your account.
We do not store your payment information on our website. All personal data related to payments are managed through PayPal and the PayPal Gateway only.
Emails and Notifications:
We do not share your account email or any account information with any third parties.
If you have agreed to signup for email notices, you will be added to our newsletter mailing list. This list is strictly managed and we will never spam you.
If you are enrolled in any course with our site you may receive course-related notifications to guide you through the process and enhance your experience.
Use of cookies:
This site uses cookies to help remember user preferences and improve the user experience of returning visitors. We do not use cookies to check your browsing history on other sites. You may delete your cookies inside your browser at any time.
We may use cookies for the following reasons:
- Deliver content quicker to you through browser cache to speed up load times
- The displaying of internally generated and managed pop-up ads
- Keep users logged in to shop and course accounts for quicker site access
- Track course progress for the users enhanced usability
- Measuring the performance of our site in terms of volume and type of visitor to improve the content type on our site
- Measuring the type of device used by users to improve the delivery of our content
- Measuring the when users visit, the duration of the visit, and of what pages were visited to improve the user experience of our site
- Social media cookies placed by the social media websites themselves.
Data Breaches:
If your account information experiences a data breach and our company is made aware of the data breach, we will notify you through the email address on file in the user account profile.
It is your responsibility to keep your password safe and secure. If you suspect your password has been compromised you must change your password immediately by visiting your account dashboard.
Requesting or Changing Account Information:
You may review, edit or change your account information in our system at any time by visiting https://markbrandboutique.com/my-account/edit-account/
Unsubscribe to mailing lists:
If you want to unsubscribe from any mailing list, please submit your request to hello@markbrandboutique.com
Deleting account profiles:
If you want to delete your account permanently, please send your request along with proof of account ownership to hello@markbrandboutique.com
We reserve the right to deactivate or delete any account at any time.
